Compliments & Concerns
At Australian Home Loan, we value your feedback.
Your compliments inspire our team, and your concerns help us improve our service.
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Compliments: If our brokers delivered outstanding service, let us know so we can celebrate their efforts.
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Concerns: If we haven’t met your expectations, please share your concerns so we can resolve them quickly and fairly.
Contact Us:
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Phone: 1300 115 000
Our Complaints Process
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We’ll try to resolve your concern immediately.
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If not possible, we’ll acknowledge your complaint within 5 business days.
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If still unresolved after 45 days, we’ll keep you updated.
Still not satisfied?
You can escalate your concern to the Australian Financial Complaints Authority (AFCA):
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Phone: 1800 931 678
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Website: www.afca.org.au
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Mail: GPO Box 3, Melbourne VIC 3001
Australian Home Loan Pty Ltd (ACN 689 070 086) is a Credit Representative of Purple Circle Financial Services Pty Ltd (Australian Credit Licence Number 486112).
Any information you provide will be handled in accordance with our Privacy Policy and used only for resolving your enquiry or complaint.
